Refund Policy
Refund Policy – Event Ticket Sales
Thank you for purchasing tickets through our website. Please read our refund policy carefully before making a purchase.
1.General Policy
All ticket purchases are subject to the terms and conditions outlined below. By purchasing a ticket, the cardholder agrees to this refund policy.
2.Event Cancellation
If an event is cancelled by the organiser, cardholders will be eligible for a refund of the ticket purchase price.
3.Refund Process:
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Refund requests will be processed automatically or upon request by the cardholder.
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Refunds will be credited back to the original payment method used during purchase.
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Processing times may vary depending on the cardholder’s bank or payment provider, but refunds are generally processed within 7–14 business days.
4.Event Postponement or Rescheduling
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If an event is postponed or rescheduled:
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Tickets will remain valid for the new event date.
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If the cardholder is unable to attend the new date, a refund request may be submitted within the timeframe communicated by the organiser.
5.Non-Refundable Circumstances
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Refunds will not be issued for:
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Failure to attend the event.
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Change of personal circumstances.
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Incorrect ticket selection after purchase.
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Late arrival or removal from the event due to misconduct.
6. Duplicate or Fraudulent Transactions
If a cardholder believes they were charged incorrectly or a duplicate transaction occurred, they must contact us immediately with proof of payment for investigation.
7. Refund Request Procedure
To request a refund, cardholders must contact our support team and provide:
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Full name
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Order or ticket reference number
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Proof of payment
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Reason for refund request
8. Contact Information
For all refund-related queries, please contact:
Email: kara@nuecollective.co
Contact Number: +27735750525
9. Policy Updates
We reserve the right to amend or update this refund policy at any time without prior notice. Any changes will be published on this website.